Kingsing Machinery commits below after-sales service for overseas customers:
Kingsing Machinery has cultivated an experienced Technical Support Team to be responsible for trouble shooting for customers via service hotline calls, Emails, video chat, etc.
Meanwhile we have a Quick Response Team provide 24 hours online service for highly automation products which will solve customers' questions according to the emergency level one by one.
Our Technical Specialists will be responsible for support products’ demonstration and training at our factory for free.
During warranty period, Kingsing covers the maintenance expenses and promise to carry out obligations which the sales contract stated.
As to the distributors, Kingsing Machinery offers all kinds of practical training to ensure their technical competencies by maintaining and updating their technical knowledge of our products.
On-site installation, On-site maintenance, except contract agreed price which covered the expense already.
Product warranty expires, we supply spare parts with cost price.
Technical support is the foundation of Kingsing Machinery, Kingsing always provide First-rate Service to End-users such as following:
On-site installation, testing and adjustment of equipment
Training of technical person for operation, maintenance and management
Provide operation and maintenance instructions and parts catalog
Maintenance and replacement of equipment and supply of spare parts and technical information through our agents abroad
Making periodic calls on end-users to find out the operation condition of equipment, aimed at enhancing the quality of product
All in all, we will provide prompt service to all of our customers, regardless of the value of the products we sold. Kingsing will treat each customer equally, once become our customer, you shall enjoy a lifelong time service from us.